Terms of
service.

1. The service

loudroom is a monthly mastering subscription. I'm Andri Weder, the engineer running it — self-employed, based in Zurich, Switzerland. Each plan gives you a set number of masters per billing cycle:

• Solo — 1 stereo master per month
• Pro — 2 masters per month, stereo or stem input
• Catalog — custom volume + terms, billed separately per quotation (not a standard self-serve subscription)

Pricing for Solo and Pro is shown on loudroom.ch in Swiss Francs (CHF). Catalog pricing is per-deal.

2. Billing

• Billed monthly via Stripe, on the same date each month after your initial subscription.
• Prices are final — I'm not currently registered for Swiss VAT (turnover below the CHF 100,000 threshold), so what you see is what you pay.
• Payment methods: credit / debit card (Visa, Mastercard, Amex). Other methods may be enabled via Stripe later.
• If a payment fails, Stripe retries it automatically per its standard policy. If it ultimately can't be collected, your subscription is paused until you update your card.

3. Credits and rollover

• One credit = one stereo master (or one stem-mastered track on Pro).
• Solo and Pro: unused credits roll over for one additional month, then expire.
• Catalog: rollover defined per quotation, typically two months.
• On cancellation, unused credits expire. Tracks you've already uploaded but I haven't yet mastered will be finished.
• Credits are non-transferable between subscribers.

4. Turnaround

• Pro: 72h is the target, almost always met. Real exceptions: pre-announced holiday windows, weekend uploads while I'm away. If a master is going to take longer, you'll hear from me before the 72h is up.
• Solo: best-effort. I'll let you know if it's going to be more than a week.
• Catalog: per quotation.
• A missed target alone doesn't trigger a refund — see §8 if something's gone seriously wrong.

5. File specs and what I accept

Full prep guidance lives at loudroom.ch/prep. For terms, the operative rules are:

• WAV or AIFF, 16-bit or 24-bit. MP3 is refused.
• The mix shouldn't be hard-clipped. If it's clipping audibly I'll send it back for a re-export rather than master a damaged file.
• Stem mastering (Pro): a stereo reference plus up to 5 stems, naming as documented at /prep. If your stems don't sum to match the reference, I'll flag it and we'll figure it out before I master.
• If a submission is unworkable for technical or content reasons, I'll explain why and either ask for a re-export or, in rare cases, decline to master and refund the credit.

6. Revisions

• Solo and Pro: revisions aren't included by default. Reasonable small revisions (a touch of EQ, a level tweak) I usually handle at no charge. Substantial revisions or scope changes are quoted separately.
• Catalog: revisions are included per quotation.

7. Cancellation

• You can cancel any time. Easiest path: reply to your welcome email. I confirm as soon as I can — usually same day, always within a few days.
• Cancellation takes effect from the date of your email, regardless of when I get back to you with confirmation.
• If Stripe charges the next billing cycle before I've actioned the cancellation in their dashboard, I refund that charge in full within 7 days.
• You keep access for tracks already submitted; unused credits expire on the cancellation date.
• No cancellation fee, no notice period.

8. Refunds and EU cooling-off

• Refunds are handled case-by-case. Reasonable requests within the first 7 days of a billing cycle, where no master has been delivered, I normally honour in full.
• After a master has been delivered, refunds are at my discretion and reviewed individually.
• EU buyers: uploading a track tells me to start mastering right away. Once I send the finished master back, you've used the service — so the EU's 14-day cancel-and-refund right doesn't apply anymore. That's how it works under EU consumer law for digital services delivered on request.

9. Your rights to your music

• Your music stays yours. I don't get any copyright, master rights, publishing, or distribution rights from doing your masters — full stop.
• If I ever want to use a finished track as a portfolio sample on this site, I ask you in writing first. No ask, no use.

10. Liability

• If something goes wrong on my end, the most I'd owe you back is what you paid me in the last 12 months. That's the cap.
• I'm not going to cover indirect losses — missed release windows, lost streams, third-party claims off the back of a delay. That's outside what one engineer can carry.
• Doesn't apply to intentional or grossly negligent screw-ups — Swiss law overrides clauses like this, rightly.

11. Changes to these terms

If I change these terms in a way that matters, I'll email you 30 days ahead. Don't agree? Cancel before the change kicks in and your current month finishes on the old terms.

12. Governing law

Swiss law applies. Place of jurisdiction is Zurich, subject to any consumer-protection law in your country of residence that gives you stronger rights.

Contact

Questions about these terms: andri@loudroom.ch. Privacy questions: see the privacy policy. Operator details: see the Impressum.